Terms of Service

1. Contracting parties and scope

The provider is SeeBubble Media FlexCo, Mühlweg 5, 7062 Sankt Margarethen im Burgenland, Austria ("we"). These terms apply to all contracts for the use of DocTrace with businesses within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG). Deviating terms of the customer apply only if we agree to them in writing.

2. Service

DocTrace is software as a service (SaaS) for collecting electronic signatures on PDF documents, with a proof page and a chained audit log. The scope of features is described on the website and in the Help Center in their current versions. We continue to develop DocTrace and may change features as long as its core purpose is preserved.

DocTrace provides a documented electronic signing process, not a qualified electronic signature within the meaning of the eIDAS Regulation. Whether a signature via DocTrace is sufficient for a particular purpose is for the customer to assess.

3. Conclusion of contract and plans

The contract is concluded upon completion of the purchase through our payment partner Paddle. The plans with their prices and limits (users, requests per month, storage) are listed on the pricing page. If the customer reaches a limit, they can change the plan; ongoing requests are not interrupted.

4. Prices and payment

Prices are monthly, net, plus VAT. Billing, tax remittance and invoicing are handled by Paddle.com Market Ltd as the merchant (Merchant of Record); its terms apply in addition. In the event of late payment, we may restrict access to read-only until payment has been received.

5. Term and cancellation

The contract runs monthly and renews for one month at a time. Either party may cancel it at any time with effect from the end of the current billing period; the customer does so via the customer portal or the settings in DocTrace. After cancellation, the company's members can no longer log in, and signing links already sent are locked. The customer downloads any final versions they need before the end of the term.

The right to terminate for cause remains unaffected, in particular in the event of serious breaches of section 6.

6. Customer obligations

The customer is responsible for the content they have signed via DocTrace and for the correctness of their recipients' e-mail addresses. They ensure that they are permitted to process the data of their recipients and users, and conclude the data processing agreement with us. They do not use DocTrace for unlawful content and do not interfere with its operation.

7. Availability and support

We strive for high availability but do not owe any specific level of availability unless otherwise agreed in writing. We announce maintenance work where possible. Support is provided by e-mail and through the Help Center.

8. Data and proof

Final versions and audit logs remain accessible for the duration of the contract. The audit log is deliberately immutable. After the contract ends, we delete the company's data in accordance with the data processing agreement, unless statutory retention obligations prevent this: The company's data remains exportable for 30 days after the end of the contract and is then deleted, unless the company has statutory retention obligations, which it fulfils itself by exporting; backups are overwritten within a further 14 days (the daily backup is kept for 14 days).

9. Liability

We are liable without limitation for intent and gross negligence and for personal injury. In cases of slight negligence, we are liable only for breaches of essential contractual obligations, limited in amount to the fees paid in the preceding twelve months. In cases of slight negligence, we are not liable for lost profits, consequential damages or loss of data that could have been avoided by reasonable backups on the customer's part.

10. Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Eisenstadt for businesses; statutory places of jurisdiction for consumers remain unaffected. Should any provision be invalid, the remainder of the contract remains in effect. We give notice of changes to these terms at least four weeks before they take effect; if the customer does not object by then, the changes are deemed accepted.